slotsgp Privacy Policy

This Privacy Policy ("Policy") describes how slotsgp ("we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you" or "data subject") who access or use the slotsgp online gaming platform available at slotsgp.app, including all associated pages, features, and services.

slotsgp is committed to upholding your right to privacy and to processing your personal data in a manner that is transparent, lawful, fair, and proportionate. This Policy is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC) of the Philippines.

By registering an account on slotsgp or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood how we handle your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the platform.

For the purposes of the Philippine Data Privacy Act of 2012, slotsgp acts as the personal information controller in respect of the personal data it collects and processes about registered players and website visitors.

slotsgp operates within a PAGCOR-aligned framework and serves Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippines. As the data controller, slotsgp determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully and securely.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact our designated Data Privacy Officer (DPO) at: [email protected]. Please include "Privacy — DPO Request" in the subject line of your message so that it is routed to the appropriate team without delay.

slotsgp collects personal data in the following categories, depending on how you interact with the platform:

3.1 Registration & Identity Data

• Full legal name (as it appears on your Philippine government-issued ID);
• Date of birth (used to verify that you meet the 21-year minimum age requirement);
• Gender;
• Nationality and country of residence;
• Registered email address;
• Mobile number (used for account verification, security alerts, and optional SMS promotions);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

• Government-issued identification documents (e.g., PhilSys National ID, Philippine Passport, LTO Driver's License, UMID, PRC ID, Voter's ID);
• Selfie or facial image submitted for identity matching purposes;
• Proof of payment method (e.g., GCash or PayMaya account screenshot displaying registered name and mobile number);
• Proof of address (e.g., utility bill, bank statement) where required for enhanced due diligence.

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references;
• GCash, PayMaya, BPI, BDO, or Metrobank account identifiers (partial, as necessary for payment verification — we do not store full account credentials);
• Bonus and promotional credit history;
• Wagering history and game play records.

3.4 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser type;
• Session duration, pages visited, and features accessed;
• Log files and error reports generated during your use of the platform.

3.5 Communication Data

• Records of communications you initiate with slotsgp customer support, including live chat transcripts and email correspondence;
• Feedback and survey responses submitted voluntarily.

slotsgp collects your personal data through the following methods:

• Directly from you — when you complete the registration form, submit KYC documents, make deposits or withdrawals, contact customer support, or participate in promotions;
• Automatically — through cookies, web beacons, server logs, and similar tracking technologies as you navigate and interact with the slotsgp platform;
• From third-party payment providers — GCash, PayMaya, BPI, BDO, and Metrobank may share transaction confirmation data with slotsgp to facilitate deposit and withdrawal processing;
• From identity verification service providers — accredited KYC and AML screening services that assist slotsgp in verifying your identity and screening against watchlists as required by applicable regulations;
• From fraud detection systems — automated systems that analyse behavioural patterns and device fingerprints to detect suspicious or fraudulent activity on the platform.

slotsgp uses the personal data we collect for the following purposes:

slotsgp does not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your additional consent or establishing an alternative lawful basis for processing.

slotsgp processes your personal data on the following legal grounds as recognised under the Philippine Data Privacy Act of 2012:

• Contractual necessity — processing required to perform our contract with you, including account management, payment processing, and service delivery;
• Legal obligation — processing required to comply with applicable Philippine law, including the Anti-Money Laundering Act (AMLA), KYC obligations, and any regulatory directives from PAGCOR or other competent authorities;
• Legitimate interests — processing carried out for slotsgp's legitimate business interests, including fraud prevention, security monitoring, and platform analytics, where such interests are not overridden by your fundamental rights and freedoms;
• Consent — processing for marketing communications and the use of non-essential cookies, where you have given your freely given, specific, and informed consent. You may withdraw this consent at any time.

7.1 Third-Party Service Providers. slotsgp may share your personal data with trusted third-party service providers who process data on our behalf and under our instructions. These providers are contractually required to maintain the confidentiality and security of your data and may only use it for the specific purposes for which it was shared. Categories of service providers include:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank) for deposit and withdrawal processing;
• KYC and identity verification service providers;
• AML screening and sanctions watchlist service providers;
• Cloud hosting and data storage providers operating under appropriate data processing agreements;
• Customer support platform providers (live chat and helpdesk software);
• Fraud detection and cybersecurity service providers;
• Email and SMS communication delivery services.

7.2 Regulatory & Legal Disclosure. slotsgp may disclose your personal data to competent Philippine government authorities, regulatory bodies (including PAGCOR and the Anti-Money Laundering Council), law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect our legal rights or the safety of other users.

7.3 No Sale of Data. slotsgp does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. Full stop.

slotsgp retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention guidelines apply:

Upon expiry of the applicable retention period, slotsgp will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Anonymised data that can no longer be linked to an identified or identifiable individual may be retained for statistical and analytics purposes without time limitation.

slotsgp implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key measures include:

• Encryption in transit: All data transmitted between your device and the slotsgp platform is encrypted using TLS (Transport Layer Security) with a minimum of TLS 1.2;
• Encryption at rest: Sensitive personal data stored in slotsgp's systems is encrypted at rest using AES-256 or equivalent standards;
• Access controls: Access to personal data is restricted to authorised slotsgp personnel on a strict need-to-know basis, enforced through role-based access control (RBAC) and multi-factor authentication (MFA);
• Intrusion detection: slotsgp operates continuous network monitoring and intrusion detection systems to identify and respond to potential security incidents in real time;
• Penetration testing: Regular third-party penetration testing is conducted to identify and remediate security vulnerabilities before they can be exploited;
• Staff training: All slotsgp personnel with access to personal data undergo regular data privacy and security awareness training.

10.1 What Are Cookies. Cookies are small text files placed on your device when you visit a website. slotsgp uses cookies and similar tracking technologies (including web beacons and local storage) to enable core platform functionality, enhance your user experience, and gather analytics about how the platform is used.

10.2 Types of Cookies We Use.

10.3 Managing Cookies. You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the slotsgp platform. Instructions for managing cookies are available in the help documentation of all major browsers (Chrome, Firefox, Safari, Edge).

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by slotsgp:

• Right to be Informed: You have the right to know what personal data slotsgp collects about you, why it is collected, and how it is processed — which is the purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data slotsgp holds about you, along with information about how it is being processed.
• Right to Correction: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that data.
• Right to Erasure: Subject to our legal and regulatory retention obligations, you may request the deletion of your personal data where there is no longer a lawful basis for us to continue processing it.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Data Portability: You may request that slotsgp provide your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider.
• Right to File a Complaint: If you believe that slotsgp has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Privacy Officer at [email protected] with "Privacy Rights Request" in the subject line. We will respond to your request within fifteen (15) business days of receipt, in accordance with NPC guidelines. In some cases, we may need to verify your identity before processing your request.

The slotsgp platform is strictly intended for adults aged 21 years and older, in line with Philippine gaming regulations applicable to casino-style online gambling. slotsgp does not knowingly collect personal data from individuals under the age of 21.

As part of our registration process, all players are required to confirm that they are 21 years of age or older. This confirmation is followed by a mandatory KYC verification process before any withdrawal is processed, which includes age verification against government-issued identification documents.

If slotsgp becomes aware that personal data has been collected from an individual under the age of 21, that account will be suspended immediately, all associated data will be handled in accordance with our legal obligations, and deposited funds will be returned to the source payment method where legally required.

Parents and guardians who believe that a minor may have registered an account on slotsgp are encouraged to contact us immediately at [email protected] so that the matter can be investigated and resolved without delay.

Some of slotsgp's third-party service providers — including cloud infrastructure providers, KYC verification platforms, and customer support software vendors — may process personal data outside of the Philippines. Where such international transfers occur, slotsgp takes steps to ensure that appropriate safeguards are in place to protect your personal data, including:

• Entering into data processing agreements that incorporate standard contractual clauses or equivalent transfer mechanisms recognised under RA 10173 and NPC regulations;
• Transferring data only to providers in countries or organisations that have been assessed as providing an adequate level of data protection;
• Ensuring that all international data processors are contractually prohibited from using your data for any purpose other than providing services to slotsgp.

By using the slotsgp platform, you acknowledge and consent to the transfer of your personal data to service providers located outside the Philippines to the extent necessary for slotsgp to provide its services to you, subject to the safeguards described in this section.

slotsgp reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC regulations, or our business operations. The date of the most recent revision is displayed at the top of this page.

Where changes to this Policy are material — meaning they significantly affect how we process your personal data or your rights as a data subject — slotsgp will notify registered players via email or via an in-platform notification at least seven (7) days before the updated Policy takes effect.

Your continued use of the slotsgp platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you must cease using the platform and may request account closure in accordance with the process described in our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way slotsgp handles your personal data, please reach out to us through any of the following channels:

• Data Privacy Officer Email: [email protected] — please use the subject line "Privacy — DPO Request" for all data privacy matters.
• Live Chat: Available 24/7 from your slotsgp account dashboard — average response time under two minutes for general enquiries.
• FAQ: Visit our FAQ page for quick answers to common questions about your account, data, and privacy settings.

For formal complaints regarding data privacy that have not been resolved to your satisfaction through our internal process, you may escalate the matter to the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for administering and implementing RA 10173 and its IRR.